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Frequently asked questions
Whimstay is designed for last-minute travel. If you are browsing the app today, you can book a vacation rental within the next three weeks. The vacation rentals on our app are always changing so we encourage you to book right away if you find the perfect property!
If you are booking for same day check-in, do it before 1:00pm PST. After that, you can book a vacation rental for check-in tomorrow and beyond (up to three weeks out).
At this time, Whimstay does not allow bookings beyond our three-week booking window. Whimstay’s focus is to provide the best deals to travelers who are willing to be spontaneous and book last minute.
Whimstay only works with professional property managers. This ensures that the properties listed on our app are clean, consistent, and managed with expertise and the highest service standards.
Yes, our ratings come from travelers who have booked and stayed in the properties listed on Whimstay. We do not display ratings when a property has not received enough feedback to generate an average star rating.
Whimstay is a final sale service. As such, all sales are final, neither the host nor the traveler can cancel a booking. Whimstay provides exclusive, last-minute discounts based on this policy.
You cannot change the reservations dates once the booking is confirmed so please double check your stay prior to booking!
In some circumstances – including extreme weather or natural causes – a refund may be available if significant unusual circumstances occur after the booking. This is covered in detail in our Unusual Circumstance Policy. If your circumstances meet one of the requirements in that policy, please contact Whimstay Customer Service at email@example.com to file a claim.
Whimstay collects full payment for your reservation. The funds for the booking are transferred directly to the property manager to cover your stay. We never store or send your credit card information to the rental owner so a credit card might be required at check-in by the property manager to cover any incidentals.
After you search a destination, click the Guest button. Check the box next to “Pets Allowed” to search pet friendly properties.
After you make a reservation on Whimstay, you will receive an email with the property managers full contact information as well as the address for the property.
Please report any damage directly to the property manager. Property manager contact information is provided in the booking confirmation page in the Whimstay app and in the booking confirmation email.
Our price comparison is calculated by taking the average rate of the vacation rental in the market and comparing it to Whimstay’s exclusive discounted rates. The savings per night (the one you see on the listing summary that says “save $/night”) is the average dollar amount you will save per night by booking on Whimstay.
The initial pricing you see on the listings when searching by city is an average nightly rate over the next three-weeks. To find the most accurate pricing, please click on a property, select your desired dates, and click “Book Now”. This page will include the most accurate nightly rate, taxes, and fees.
Please contact Whimstay Customer Support at firstname.lastname@example.org to update the phone number associated with your account as this is used for logging in.
In the app go to Settings then click Profile. Once you are in your profile, click edit and update your information.
Yes, we encrypt all credit card information and are PCI compliant. Our payment system abides by the strictest anti-fraud protection requirements.
Whimstay currently has properties located across the United States, Mexico, and Belize
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