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Private Getaway on Pond with Fireplace#

4.5

(2)

 ·  

Hendersonville, NC, US

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Amenities#

TV

Books

Wireless Internet

DVD Player

Satellite TV

Cable TV

Near Lake

Outdoor Shower

Gas Grill

Balcony

$ 170

/ night

Save $82/night

Property:

62857

4.5

(2)

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4.5 (3 reviews)#

Cleanliness

4.5

Accuracy

4.0

Communication

3.4

Location

3.1

Check-in

2.7

Value

3.6

HUGE DISAPPOINTMENT

October 2020

Booked this location because of the beauty of the lake and specifically because it had a hottub. This was for our mountain wedding Elopement and a short honeymoon. We arrived and though the place looked clean, it was musty from not being rented in a while. After our long drive, we were looking forward to relaxing in the hottub. Sadly, this hottub that was oddly placed indoors in a room
With carpet, had very little stagnant water in it with bugs floating. My heart was broken as I specifically searched for days and this place, though more expensive than most, seemed to have the beautiful lake and hottub we were excited to use. I texted the rental company and reported immediately. The next day, they called and said they would like to have someone come to get it working. As I was already disgusted about it and it WAS OUR WEDDING DAY, I was not about to allow that. She then elaborated that the issue was based on the electrical components not being up to par for what the hottub needed. She said customer service would contact me to establish a refund amount. The next morning at 8:00am we were woken by mowing outside our bedroom window. Very loudly. Continued for 30-40 minutes. Waking us up after a late night of celebrating our marriage, we were extremely upset. Moments later I get a text that they are refunding us $115 for the disappointment of the hottub. At this point I’m
Angry. We decided to leave a day early so we could go somewhere that we could relax and enjoy ourselves. After requesting a refund of two of our three days, I still have yet to get an actual call from Customer Service. Only a text to say ok, we will refund a total of $350. Still not acceptable and $200 less than what is fair for our sheer disappointment and jack of a hottub that we specifically looked for in our search, needing to go stay somewhere else and pay for an extra night that we didn’t use as well as the lack of actual communication from their customer service team.

PERFECT PLACE!

November 2020

Kelli W. Nice, quaint home close to all the places we visited

GOOD FAMILY TIME

March 2021

Perfect place for family birthday visit. Plenty of space to spread out, comfortable, well-stocked and clean. Lovely, quiet environment. Management was very responsive to an issue with heat on arrival. The heat was fixed and warmed up by bed time, even though it was after business hours. We would absolutely stay here again.

Things to know

House rules

Check-in: 4 PM

Check out: 10 AM

No pets

No smoking

No parties

Health & safety

All Whimstay properties are professionally managed and verified

Carbon monoxide alarm

Smoke alarm