Aloha Palm Springs | Opulent Home & Private Casita#
Palm Springs, CA, US
You won’t be charged yet
4.0 (7 reviews)#
CLEAN AND LARGE HOME/YARD
Very clean and had everything we needed.
Good for 2-3 families.
A NOT SO ALOHA EXPERIENCE
I would like to seek compensation for my stay at the aloha Palm Springs 2230 tamarisk road during the period of 8-10 March.
1. Issue A
Originally we have confirmed the number of people and cars for the reservation as 3 vehicles and 10 guests. 2 vehicles in the driveway and 1 in the garage was confirmed by your representative upon confirming the reservation by phone.
The day before our arrival we were advised only 2 vehicles allowed in the drive way. Usage of garage is not permitted. If we knew this was the arrangement we wouldn’t have booked this property, following the instructions to parked in the street caused one of our vehicles being hit and run. Please see attached pictures and video for your reference.
2. Issue B
We were advised pool will be preheated at 84 degrees but we arrived pool was dirty and full of leaves. Of course both spa and pool was cold. Please refer to pictures
3. Issue C
The kitchen counter was full of ants and bugs throughout our stay. Please refer to pictures.
4. Issue D
Water coming out from the tap was dirty.
This is my 2nd time with turnkey and definitely the last time.
1800$ for 2 nights it is not cheap and I definitely think the 3 issues mentioned are unacceptable
I am looking forward to your reply.
Things to know
Check-in: 4 PM
Check out: 10 AM
Health & safety
All Whimstay properties are professionally managed and verified
Carbon monoxide alarm