FAQs for Property Management Partners

FAQs for Property Management Partners

• How do you handle vetting and fraud as an instant book platform?

Whimstay uses advanced security measures including an automated ID verification process and fraud detection by Stripe to ensure safe transactions and authentic bookings.

• How can I prevent last-minute parties at my property?

We communicate clear house rules to guests regarding parties. If a guest indicates a party, we notify you immediately so you can decide how to proceed.

• What if I can’t reach a guest?

Our customer support team assists in establishing communication with guests whenever you cannot reach them directly.

• I’ve never heard of you; how do you advertise?

Whimstay aggressively builds brand awareness through multi-channel marketing efforts, collaborative partnerships, public relations efforts, digital advertising, and more to target relevant audiences, enhancing visibility and bookings for your properties. Whimstay also has a direct integration with Google Vacation Rentals to help drive traffic and impressions.

• What happens if a chargeback occurs?

We handle disputes efficiently, providing necessary documentation and support to contest chargebacks through our payment processor.

• What if a guest wants to add a pet after booking?

We facilitate communication between you and the guest to agree on terms for pet additions, including any applicable fees.

• What if a guest wants to extend their booking?

Extensions are handled seamlessly by our customer service team in collaboration with our property management partners, subject to availability and your approval.

• What value are you bringing me?

Whimstay boosts occupancy rates through last-minute bookings, expands your market reach, and enhances revenue with dynamic pricing and reduced downtime.

• What if I want to block off my holidays?

Our platform allows you to manage your calendar directly, including blocking out dates as needed.

• Do you allow same-day bookings and respect minimum night stays?

Yes, we support same-day bookings if desired and adhere to your specified minimum night stay requirements.

• What happens if I need to cancel a booking?

Our Customer Service team provides support for facilitating cancelations in a way that minimizes any inconvenience to the guest(s).

• Can the guest cancel? What is your cancelation policy?

Our cancellation policy is designed to protect both hosts and guests, allowing guests to cancel bookings made 61 days or more from check-in. For bookings 0-60 days from check-in no cancelations or refunds are permitted. Learn more HERE.

• Do you take individual hosts without a PMS or Channel Manager?

Not yet! But soon we plan to allow individual hosts to join us. Please email hostsupport@whimstay.com to be placed on a waiting list for the upcoming launch of our Rent-By-Owner site.

• What PMS or Channel managers are you integrated with?

We integrate with most major Property Management Systems and Channel Managers to streamline booking management and synchronization. To see the complete list, view the drop-down on our sign-up page HERE

• What discount do you require?

We work with you to set competitive rates that attract last-minute bookings while maximizing your revenue. Based on performance insights from our partners, 20% discount is recommended, though a minimum of 10% is accepted.

• Who is the Merchant of Record (MOR)?

Whimstay acts as the Merchant of Record, handling all payment processing and financial transactions to ensure secure and smooth operations.

• How does the onboarding process work?

Onboarding is quick and efficient: simply sign up, enable us on your PMS, and get bookings! Onboarding takes about 15 minutes and your dedicated account manager is there to support you every step of the way.

Ready to get started?

Fill last-minute vacancies, cancellations, and off-season gaps with ease! Sign up today and discover how Whimstay can help you maximize occupancy, increase revenue, and attract spontaneous travelers.

Contact us at: getbookings@whimstay.com or CLICK HERE to sign up today!

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